Admin portal overview

The admin portal is organised into the areas below. Which of them you see depends on your role and your location scope — see What you can see.

The areas

Area	What you do there
Trainees Dashboard	Look up a student: bookings, credits, work checks, feedback. Adjust credits, issue refunds.
Mocks → Mock Exams	Create, edit, clone, bulk-edit and activate exam sessions. Manage bookings on a session.
Mocks → Mock Discussions	The same, for discussion sessions, including their prerequisites.
Work Check → Groups	Student groups used to scope slots.
Work Check → Slots	Create bookable lab slots — date, time, instructor, location, labs, capacity.
Work Check → Bookings	View and manage work check bookings.
Work Check → Evaluations	Evaluation projects and their criteria.
Work Check → Analytics	Aggregate performance across instructors and groups.
Seating → Schedule	The seating grid: assign, move and swap students across stations.
Seating → Registration	Registration lists per view.
Seating → Student History	A student's seating history.
Seating → Analytics	Occupancy and utilisation.
Locker System	Locker rentals and the waitlist.
Data Management	Users, User Groups, Branches, Courses & Cycles, Bulk Operations, Audit.

What you can see

Two independent filters apply, and both must allow an action:

1. Your role and permissions. Roles are super_admin, admin, instructor and viewer. Permissions are granular (bookings.create, exams.edit, and so on). If you lack a permission, the menu entry is hidden — and if you reach the page by pasting its URL, you get an explicit Access Denied rather than a broken screen.

2. Your location scope. Many admins are restricted to certain branches and see only sessions, bookings and slots at those locations.

When a colleague can see something you cannot

This is almost always location scope, not a bug. A branch can additionally be made visible to everyone for specific modules — for example, one branch's mock sessions being readable by all admins while its work check data stays restricted. That visibility is read-only: seeing a session at another location never lets you create or edit there.

Bulk operations

Import and export are consolidated under Data Management → Bulk Operations, with CSV templates per entity type. Every bulk operation is recorded to the audit trail.

Row limits differ per entity — the page states the limit for whichever entity you have selected, and a file over that limit is rejected before anything is written.